I made a sale and sent it out to my customer and they want to return one of the items but I don’t know how to do the data entry.
There are a few ways to do what you’re after but the way we typically recommend is:
- Open the order details in dashboard
- Click on the Returns/refunds tab and click Create return
- Enter the items being returned but do not refund any money (see below)
It’s up to you if you want to do a return AND refund at the same time but it’s usually a good idea to wait to issue a refund until you’ve received the product to avoid fraud.
Once you receive the item you can go back to order details and add a refund and link it to the previously created return and you’re all set. The item will show as returned in order details and the money will show as refunded.