How do I do a return?

I made a sale and sent it out to my customer and they want to return one of the items but I don’t know how to do the data entry.

There are a few ways to do what you’re after but the way we typically recommend is:

  1. Open the order details in dashboard
  2. Click on the Returns/refunds tab and click Create return
  3. Enter the items being returned but do not refund any money (see below)

It’s up to you if you want to do a return AND refund at the same time but it’s usually a good idea to wait to issue a refund until you’ve received the product to avoid fraud.

Once you receive the item you can go back to order details and add a refund and link it to the previously created return and you’re all set. The item will show as returned in order details and the money will show as refunded.